Internal help desk

Who’s looking into the urgent request?

A message lands in the team chat. Everyone assumes someone else replied. Turn the internal request into a GGyess task, set its priority and name the person who will see it through.

Start for free See how it works

A task with four available priority levels, from low to critical. — Choose from four priority levels when you create a task for an incoming request.

Step by step

Give internal requests an owner and a queue

Create a task for the request with a clear description.
Choose the owner and priority, then move it into the right stage.
Record the resolution before closing the request.

A subtask and an internal comment recorded in the discussion of its parent task.

Internal help desk

In day-to-day work

Give urgent work a place

Use the four levels from Low to Critical. Filter by priority when the team needs to decide which deadline to tackle first.

Someone to turn to

Assign the people responsible for the task. If the plan changes, the team knows who to speak to and which assignments to revisit.

A decision you can find again

Put a change request or decision in a task comment. The next person to open the task can read what was agreed before starting the revision.

Before you start

A few good questions.

Is this the same as opening a support ticket with GGyess?

This workflow uses your project tasks for requests inside your organization. For help with GGyess itself, use the product support channel.

Does priority replace a deadline?

Priority describes importance. A due date tells the team when the work is expected. Set both when a delivery has a fixed commitment.

GGyess WorkSuite

Give every open request someone to see it through.

Start on the free plan. Invite your team when you’re ready.

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